Return Policy
If the order has an error that is caused by us, we sincerely apologize our mistake. We will refund the original item and the return shipping cost.
For food safety reason, we are unable to accept any returns on tea and other food items.
You can return an unused “non-food” item for a refund within 30 days with a receipt. However, your shipping cost is non-refundable. If you do not have your receipt, please give us your order number, name and address on a separate paper with your return. After we receive your return, please allow us 7-10 business days to process your return. For refund, a credit will be issued and will appear on your billing statement. For your security, we strongly recommend you to ship your return via insured/certified mail and keep your receipt. If you have any question regarding your return, please contact us.
Payment Options and Security
To order online, we accept major credit cards, (including VISA, MasterCard, American Express, Discover), and Paypal account.
We use Paypal for its latest anti-fraud technology to process your credit card information. Our company DOES NOT access or store your credit card information. For more information, please click Paypal link for your payment protection and financial security.
Shipping
Our flat shipping rate is only $4.95 for all orders. In-stock orders are shipped in 1-2 business days. We use USPS and UPS to ship everywhere in the U.S.
Tax
All tea items are not taxable. But, teaware and tea mugs are subject to 6% tax in Pennsylvania.
