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Return Policy

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Shipping

Tea Package

Tax

Brewing Info

 

How can we help you?

Please find the topic of the your question on the right. Many of your questions can be answered on this page.  If your question is not listed here, please email us at service@healthandtea.com.

 

 

Contact Us

 

 We are located in West Chester, Pennsylvania. . Our business hours are from Monday - Friday 9am-5pm (EST).  Our products will be shipped from West Chester, PA. You can reach us at service@healthandtea.com and we will respond to your email within 1-2 business days. 

 

 

Ordering Process

We accept online orders. We use Paypal for its latest anti-fraud technology to protect your credit card information. Please follow the instructions below to order online. If you have any questions to order online, please email us at service@healthandtea.com.  

  1. On this Web page, click an item of interest to see its detailed information.

  2. Click on the “Add to Cart” button to buy it.

  3. Either click on “Continue Shopping” (will repeat steps 1 and 2) to buy more items or proceed to “Checkout.”

  4.  After you click on the “Checkout” button, enter your shipping address, billing information, and choose your payment method to complete your transaction.

  5. You will receive an order confirmation e-mail shortly after your payment is processed.

Return Policy

If the order has an error that is caused by us, we sincerely apologize our mistake. We will refund the original item and the return shipping cost.

For food safety reason, we are unable to accept any returns on tea and other food items. 

You can return an unused "non-food" item for a refund within 30 days with a receipt. However, your shipping cost is non-refundable. If you do not have your receipt, please give us your order number, name and address on a separate paper with your return. After we receive your return, please allow us 7-10 business days to process your return. For refund, a credit will be issued and will appear on your billing statement. For your security, we strongly recommend you to ship your return via insured/certified mail and keep your receipt. If you have any question regarding your return, please email us at service@healthandtea.com.   

 

Payment Options and Security

To order online, we accept major credit cards, (including VISA, MasterCard, American Express, Discover), and Paypal account.

We use Paypal for its latest anti-fraud technology to process your credit card information. Our company DOES NOT access or store your credit card information. For more information, please click Paypal link for your payment protection and financial security.

 

Shipping 

Our flat shipping rate is only $4.95 for all orders.  In-stock orders are shipped in 1-2 business days.  

We use USPS Priority Mail service to ship everywhere in the U.S.  This service offers fast delivery in 1, 2, or 3 days based on where the package is being sent.  You can check shipping status of your package any time with USPS.com Track & Confirm (Click here).

For "Free Shipping" offers we use USPS "First Class Mail Parcel" or "Priority Mail" to ship everywhere in the U.S. 

 

Tea Package

All of our teas are packed to order in foil pouches that protect against light, air and moisture. Our pouch packages are FDA compliant. All pouches have a zip-lock for easy resealing and freshness.

 

Tax

All tea items are not taxable. But, teaware and tea mugs are subject to 6% tax in Pennsylvania. 

 

Brewing Information

  • To brew a great cup of whole-leaf tea, place the tea leaves in a teapot or tea mug, not in a small tea infuser or ball. This allows the leaves to open fully and release their entire flavor. Use a strainer to prevent leaves from entering the finished drink. 

  • Hot Tea Brewing Guide
     

     

    Tea Type

    Teaspoon

    Per 8 oz Cup

    Water Temp. Steeping Minutes

    Green tea

    1

    170°F 1-2

     

    White Tea

    2

    170°F 2-4

     

    Oolong tea

    1

    190°F 1-3
    Black tea 1 205°F 2-4

    ü Add more tea if stronger flavor is desired. Simply sip the tea during brewing to find your preferred steeping time.

    ü A serving of loose tea can be steeped 2 or 3 times. Increase the steeping time for subsequent infusions.

 

  • Iced Tea Brewing Guide

To prepare a quart of iced tea, pour 2 cups of boiling water over 5 or more teaspoons of loose tea. Steep for 3 to 5 minutes and strain out the leaves. Add 2 cups of room-temperature water and serve over ice. Enjoy within 24 hours.

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This website is for information purposes only. We do not provide medical or legal advice.
If you have any health concerns, please consult your doctor regarding a diet plan that is right for you .

 

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